Frequently Asked Questions

General FAQs

Answers to frequently asked questions at ark
What is co-living?

Co-living provides a superior way to stay, live and experience cities in comparison to traditional forms of visitor accommodation and housing types, which frequently do not offer the community, convenience and value that people now want. Through combining private studios, shared communal amenity spaces and a host of services previously reserved for high-end serviced apartments and the hotel industry, ARK is more than a roof over your head, it is a community-led members space that you can be proud to call home regardless of your length of stay.

ARK Wembley FAQs

Answers to frequently asked questions at ark
Where exactly is it?

We're at 30 First Way, Wembley, HA9 0PE, a 10 minute walk from Wembley Park Station and a 10-15 minute walk from the Wembley Stadium overground station.

How do the shared spaces work?

While each of our buildings is unique, all are designed to help connect and bring people together. We've got multiple purpose built, design led spaces at ARK Wembley to suit any occasion, group size and all your needs – from our wellness studio, gym and Peloton spinning room, co-working spaces, multimedia room and shared kitchen, to our flag ship rooftop pavilion and viewing deck. It’s all here under just one roof and for the enjoyment of our members.

Does you have onsite parking?

At Wembley ARK we have on-site parking spaces available for an additional fee, subject to availability. We also have EV charging points and accessible car parking bays in our secure, basement car park. Get in touch with our onsite team to book.

Are there accessible rooms available?

Absolutely, we have several DDA rooms suitable for those with accessibility needs. If you're interested in finding out more, please give us a call.

Co-working at ARK?

All our buildings are designed with both quiet and social co-working spaces inclusive within our rates to cater for our members that prefer remote working. Wembley ARK co-working spaces include desks with USB plug in ports, quiet booths for video calls, high speed Wi-Fi and high-quality coffee that does not break the bank.

Can I have friends over?

Friends and family are always welcome into Wembley ARK. We may require guests to sign in and out at reception. If you have guests who would like to stay the night and we have rooms available, they can benefit from our friends & family discounted pricing.

Are children allowed to stay at ARK?

Sadly, as much as we love children, we’re an adult only building.

How does payment work and do I have to pay a deposit?

If booking between 1-89 nights, you must pay for your stay in full and in advance.

If booking between 3 - 12 months, you can secure your stay by paying a non-refundable down-payment of £500. This is the first step in your booking process. Your studio is only guaranteed once reference checks have been successfully carried out and either the first month’s membership fee or the full balance for your entire stay has been received by us within the timeframe specified at the time of booking.

Monthly payments for the rest of your stay must also be paid in advance by standing order. The payment date of each month is as shown on your booking confirmation.

What about deposits? Don’t worry - no deposit is required to stay at ARK Wembley. Any costs of damages beyond wear and tear are instead paid when it’s time to move out.

ARK Canary Wharf FAQs

Answers to frequently asked questions at ark
Where exactly is it?

We're at E14 9YF, a 2 minute walk from Crossharbour DLR Station and a 10-15 minute walk from Canary Wharf station. Our space is close enough to the action but with a crucial degree of separation, for that balanced life we’re all searching for.

What are the check-in and check-out times for short stay?

The check-in and check-out times for short stay members are:

Check-in : 3:00 PM | Check-out: 11:00 AM

Late check-out (until 4:00 PM) is available for a fixed fee of £45. 

The credit card used to make the booking must be presented at time of check-in along with an ID. If you've made a booking on behalf of someone else please contact us immediately to update the payment details.

Pre-authorisation: To check the validity of your credit card and guarantee your booking, we reserve the right to temporarily hold an amount during your stay. 

For any questions about your stay contact us at reservations@arkcoliving.com.

Can I work from ARK Canary Wharf?

Yes, lots of our members work or run their businesses from our spaces. When you stay or live with us you get access to a workstation in your own studio and a huge variety of stylish co-working spaces. All the important essentials are taken care of from choice of spaces, printing, meeting rooms and fast Wi-Fi. The best thing? It's all included in your membership fee.

Can I bring a child/children to stay with me?

ARK Canary Wharf is an adult only property. We cannot accept guests under the age of 18, even when accompanied by an adult.

View our full short stay terms and conditions here.

Is there a restaurant and cafe on site?

Mthr, our 20th floor, members bar and lounge offers a selection of wine, craft beers and snacks. View menu.

MAE is our ground floor coffee counter serving hot drinks, health shots and pastries. View menu. (Temporarily moved up to the 20th floor)

How long can I stay for?

At ARK you can stay for as little as one night, a few weeks or move in for up to 12 months at a time.

It's always best to book your whole stay in advance if you can, as the longer you stay with us, the cheaper it will be. You can either book via our dynamic nightly pricing system for stays of 1-89 nights or take advantage of our monthly bookings between 3-12 months, with discounted rates the longer you stay for.

You can renew as often as you wish, and we will always seek to accommodate however long suits you.

Can a couple stay?

Of course.

If you’re staying for less than a month, then either singles or couples can book via our dynamic daily booking system at no extra cost.

Staying for longer? We have assigned a selection of studios which are roomy enough for staying or living in with your partner at an additional cost.

Do you have car parking spaces?

Parking is available in our secure underground parking facility for a small fee. To secure your space, please contact us at least 48 hours before you arrive at:

reservations@arkcoliving.com+44 (0) 20 3973 9000

There are only a few spaces, so they'll be allocated on a first come first serve basis.

What time does the pool open?

Open Daily - 6:00 AM to 11:00 PM

Adult only swimming pool.

How does payment work and do I have to pay a deposit?

If booking between 1-89 nights, you must pay for your stay in full and in advance.

If booking between 3 - 12 months, you can secure your stay by paying a non-refundable down-payment equivalent to 33% of a month's membership fee.

Monthly payments for the rest of your stay must also be paid in advance by standing order or Direct Debit. The payment date of each month is as shown on your booking confirmation.

What about deposits? We request a refundable security deposit equivalent to five weeks of membership fees. This deposit is a safeguard that will be used only if necessary to cover any potential losses or expenses resulting from any unintended breaches of the membership terms.