Privacy Policy

Last updated: August 2025

This Privacy Policy is for ARK Co-living (a trading name) and all other ARK properties including ARK Canary Wharf and ARK Wembley, registered under TCCW OPERATING 2 LIMITED, 2 Dover Yard, London W1J 8AA, United Kingdom.

ARK Co-living is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and disclose your information when you use our services, your privacy rights, and how the law protects you.

By using our website and services, you agree to the collection and use of your personal information in accordance with this policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined below. The definitions apply whether they appear in singular or plural.

Definitions

  • Account: A unique account created for you to access our Service.

  • Company: Refers to TCCW OPERATING 2 LIMITED, 2 Dover Yard, London W1J 8AA, United Kingdom (also referred to as "we", "us", or "our"). For GDPR purposes, the Company is the Data Controller.

  • Cookies: Small files placed on your device to store browsing information and preferences.

  • Country: Refers to the United Kingdom.

  • Data Controller: The legal entity that determines the purposes and means of processing personal data (i.e., the Company).

  • Device: Any device that can access our Service, such as a computer, phone, or tablet.

  • Personal Data: Any information relating to an identified or identifiable individual.

  • Service: The ARK website and our managed accommodation.

  • Service Provider: Any third party who processes data on behalf of the Company (Data Processors under GDPR).

  • Usage Data: Data collected automatically through use of the Service (e.g. page visits, IP address).

  • Website: Refers to The ARK, accessible at www.arkcoliving.com.

  • You: The individual using the Service, or the entity on behalf of which such individual is using the Service. Also referred to as the "Data Subject" under GDPR.

Legal Basis for Collecting Your Data

We collect and process your data in accordance with UK GDPR and, where relevant, Jersey and EU regulations.

Primary Legal Bases

  • Contractual Obligation: To fulfil our contract with you as a member.

  • Legitimate Interests: For responding to enquiries and promoting ARK properties.

  • Consent: For sharing certain sensitive personal data (e.g. medical information) or for marketing communications.

  • Legal Requirement: To comply with applicable laws and regulations.

Legitimate Interests

We may process your data to promote our accommodation and services through channels such as:

  • Email, direct mail, telephone calls, newsletters, and social media

  • Marketing and business development activities

Types of Data Collected

Personal Data

We may collect the following personal data:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Usage data

Usage Data

Collected automatically when you use our Service. This may include:

  • Your IP address

  • Browser type and version

  • Pages visited and time spent

  • Mobile device identifiers

  • Diagnostic and performance data

Tracking Technologies and Cookies

We use Cookies, Flash Cookies, and Web Beacons to:

  • Analyse site usage

  • Store preferences

  • Deliver relevant ads

Cookie types:

  • Persistent Cookies: Remain on your device after browser closure.

  • Session Cookies: Deleted when your browser is closed.

For more information, see our Cookie Policy.

Use of Your Personal Data

We may use your data to:

  • Provide and maintain the Service

  • Register and manage your account

  • Contact you regarding service-related communications

  • Send marketing material (unless opted out)

  • Respond to your requests

  • Improve the website and service offerings

  • Deliver targeted advertising

  • Fulfil business obligations (e.g. contracts, legal compliance)

Disclosure of Personal Data

We may share your data:

  • With Service Providers (e.g. ARK App, marketing, analytics, debt collection)

  • With affiliates under the same data protection commitments

  • For business transfers (e.g. mergers, acquisitions)

  • With business partners for special offers or joint promotions

  • With other users (if you post publicly)

  • With your consent, for any other purpose

The ARK App

Members are required to use the ARK App for specific building-related tasks. A separate privacy policy is available within the app.

Data Retention

We retain your personal data only as long as necessary for:

  • The purposes outlined in this policy

  • Legal compliance

  • Dispute resolution

  • Improving service and security

Usage Data is typically retained for a shorter period unless extended for legal or analytical reasons.

International Data Transfers

Your data may be transferred outside the UK or EU. We will only transfer data where adequate safeguards (such as Standard Contractual Clauses) are in place.

Data Security

We implement commercially reasonable measures to protect your data. However, no transmission or storage system is 100% secure.

Analytics and Marketing

We use third-party services like:

Google Analytics

Used for tracking site usage and improving performance.

Google Ads (AdWords)

Used for remarketing and targeted advertising.

Facebook

Used for interest-based advertising.

UK GDPR Privacy Rights

You have the following rights under UK GDPR:

  • Access: Request a copy of your data

  • Rectification: Correct inaccurate or incomplete data

  • Erasure: Request deletion of your data

  • Restriction: Ask us to limit data processing

  • Objection: Object to processing for legitimate interests or marketing

  • Data portability: Receive your data in a reusable format

You will not be charged for making a request, and we aim to respond within one month. Contact us at: legal@arkcoliving.com

If you're not satisfied with how we handle your data, you can contact:

Information Commissioner's Office (ICO)
www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Jersey and EU GDPR Rights

If you are located in Jersey or the EU, you are entitled to the same rights under:

  • Data Protection (Jersey) Law 2018

  • EU General Data Protection Regulation (GDPR)

Contact your local Data Protection Authority for complaints or concerns.

Children's Privacy

Our service is not intended for anyone under the age of 18.

If you believe your child has submitted personal data to us, please contact us immediately. If we confirm this has occurred without parental consent, we will delete the data.

Links to Other Sites

Our Service may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this policy from time to time. When we do:

  • A revised version will be posted on this page

  • A notice will appear on our website or be sent via email

Please review this Privacy Policy periodically.

Contact Us

For any queries regarding this Privacy Policy, please contact:

📧 legal@arkcoliving.com

Data Protection Officer (DPO)

DataCo International UK Limited
Suite 1, 7th Floor, 50 Broadway, London, SW1H 0BL
📧 privacy@dataguard.co.uk
📞 +44 (0)20 3695 6452